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Fequently Asked Questions

  • What are the AU styling tools?

    Our luxurious and ergonomic Au Collection is made of high quality nano - titanium plating with a superior LCD display screen and a high-grade functionality. Our Au Styling tools include the Au Crescendo 4-in1 Curling Wand and the Au Luminosity Hair Straightener.

  • What is nano titanium and will it damage my hair?

    Unlike conventional ceramic coated appliances, nano-titanium is far gentler on your hair as it ensures even heat distribution while maintaining a constant temperature.

  • What plugs do my AU appliances work in?

    We offer 2 types of plug options. The UK 3-pin plug and the EU rounded 2-pin plug.

  • Will my AU appliances work in all countries?

    Depending on the country you are based in, we will send you the appropriate plug to suit your country. If you are travelling, an adapter can always be used with the device.

  • Does my AU appliances have a sleep mode?

    The appliances will automatically switch to auto sleep mode if they are left idle for 45 minutes. We always recommend you switch off your device immediately after using it to avoid any issues.

  • Do my AU appliances come with a warranty?

    Our AU appliances are entitled to a 1-year limited manufacturers warranty from the date of purchase. The manufactures warranty is not applicable under the following conditions: 

    • The products sustaining any normal wear and tear
    • Wilful damage
    • Accidental Negligence
    • Abnormal storage or usage of appliance
    • Failure to use the appliance in accordance with the guidelines stated in the user manual
    • Any repair or modification carried out by third party, theft or loss of product

    To claim your warranty or for any warranty related queries email us at: support@razzldazzl.com

  • Can I use my AU Appliances on my Razzl Dazzl Hair Extensions?

    Yes, absolutely! However, we advise you use a heat protection serum on your extensions before styling in order to prevent them from becoming dry and damaged. Since our extensions are made from 100% human hair excessive heat can take away moisture from the hair and cause breakage.

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