We ship internationally to over 100 countries using DHL priority express. Due to import restrictions, we currently do not ship our Au hair styling tools to North America, South America, Australia and New Zealand.
We always try to ship out our orders as soon as we receive them. This process could take up to 2 business days, regardless of the shipping option selected at checkout. We ship 6 days a week, excluding Fridays & holidays. Shipping times will depend on your country of residence.
To initiate a return or exchange, email us at firstname.lastname@example.org with your name and order number.
Once we receive your returned order, our warehouse team will inspect the package to ensure that the non-tamper seal on the box is intact. Please note that if your Razzl Dazzl Hair extensions are returned with the warranty void seal broken, we are unable to offer you a refund. Hair extensions are considered a hygienic product by law and for the safety of our customers, we cannot restock boxes that are opened or tampered with.