Shipping & Delivery
We ship worldwide from our warehouses in Barnstaple, United Kingdom & Dubai, United Arab Emirates. We also offer free shipping on orders over £75 to the United Kingdom, EU, Australia, United States, Canada, GCC and many more! Due to an increase in global shipping costs as a result of fewer international connections during Covid-19, we are unable to offer free shipping to some countries at this time. Please refer to the table below.
|COUNTRIES||SHIPPING TIME||SHIPPING FEE||DUTIES & TAXES|
|United Kingdom||1-4 Business Days||Free Shipping over 75 GBP||No additional charges|
|EU||3-5 Business Days||Free Shipping over 75 GBP||Duties fee is charged based on your local customs authority|
|GCC||1-3 Business Days||Free Shipping over 75 GBP||No additional charges|
|Rest of the Middle East||2-4 Business Days||Free Shipping over 75 GBP||Duty fee is charged based on your local customs authority|
|North America||3-5 Business Days||Free Shipping over 75 GBP||Duty and taxes over 800 USD|
|Australia||3-4 Business Days||Free Shipping over 75 GBP||Duty and taxes over 1000 AUD|
|New Zealand||3-4 Business Days||Free Shipping over 75 GBP||Duty and taxes over 1000 NZD|
|East Asia||2-4 Business Days||15 GBP||Duty fee is charged based on your local customs authority|
|India||1-3 Business Days||15 GBP||Duty fee is charged based on your local customs authority|
|South Asia||1-3 Business Days||15 GBP||Duty fee is charged based on your local customs authority|
|Central Africa||3-5 Business Days||15 GBP||Duty fee is charged based on your local customs authority|
|South Africa||3-5 Business Days||15 GBP||Duty fee is charged based on your local customs authority|
Orders places before 12pm BST will be processed and shipped on the same day. Orders placed after 12 pm BST will be processed and shipped the following day. Our warehouse in Dubai, United Arab Emirate, operates 6 days a week (excluding Fridays). We guarantee order fulfillment within 1 business day from date of purchase excluding high volume periods such as sales, new product launches or festive seasons.
Please note that we are no responsible for delays in shipment resulting from incorrect information provided during checkout. We request you to ensure complete accuracy of all information provided while placing your order.
Incorrect Address Disclaimer
If your address is flagged by the Royal Mail or the DHL shipping portal as inaccurate, you will be contacted by our customer service team to resolve this and your order will be put on hold. We expedite our order processing and try to fulfill all orders as soon as we receive them. As a result, we cannot guarantee making any order changes even if you promptly get in touch. Nonetheless, we will try our best to accommodate any order changes so we request you email us at email@example.com as soon as possible.
Please note that providing the correct shipping address is the customer’s responsibility and we cannot recall orders that have left our warehouse. You can directly contact you local DHL express customer service to resolve the issue. If the order is forwarded back to our warehouse, we can ship it to the correct address or offer you a refund.
*Please note that all returns are subject to a shipping and restocking fee.
DUTIES & TAXES
Our parent company in the UK, Femperial Group Ltd, is Company’s House & HMRC registered. Henceforth, we ship all UK orders DDP (Delivered Duty Paid). This means that even if we ship some of our products from our international warehouse in Dubai, United Arab Emirates, you will not incur any additional VAT or import duty.
All orders to the EU are shipped DDU (Delivered Duty Unpaid) after recent changes following Brexit and are subject to customs duties and taxes claimed by the customs and border protection. in your country of residence. Please contact your local customs department for more information.
Our international warehouse is based in Dubai, United Arab Emirates, which is a part of the GCC. All orders to any of the GCC countries (UAE, Kuwait,Saudi Arabia, Oman & Bahrain) are shipped DDP (Delivered Duty Paid). You will not incur any additional VAT or import duty.
All orders to the United States are shipped DDU (Delivered Duty Unpaid) and are subject to customs duties and taxes claimed by the US customs and border protection. However, the current minimum duties and tax threshold is USD 800. All US orders below this amount are not subject to any additional taxes or duties. Please contact your local customs department for more information.
All orders to Australia are shipped DDU (Delivered Duty Unpaid) and subject to customs duties and taxes claimed by the Australian Border Force. However, the current minimum duties and tax threshold is AUD 1000. All Australia orders below this amount are not subject to any additional duties or taxes. Please contact your local customs department for more information.
P.O. Box: Please note that we only ship through DHL express and are unable to ship to P.O. boxes at this time.
TRACKING YOUR ORDER
Once you order has been dispatched from our warehouse, you should receive an email with the tracking number within 24 hours. If the email is not received, please check your spam folder.
DHL On-Demand Delivery
You will be updated on the delivery status of your order by DHL through SMS. This allows you to reschedule your delivery day and time incase of unavailability.
Due to current shipping restrictions, please note that we are unable to ship to the following countries:
Afghanistan, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovinam, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Rep, Chad, Chile, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D Ivoire, Croatia, Cuba, Curacao, Djibouti, Dominica, Dominican Rep, El Salvador, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guyana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea Rep, Guinea-Bissau, Guinea-Equatorial, Guyana, Haiti, Honduras, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Kazakhstan,Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mariana Islands, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nevis, New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Macedonia, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Russia, Rwanda, Saint Helena, Samoa, San Marina, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, St. Barthelemy, St. Kitts, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tahiti, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos, Tavalu, Uganda, Uruguay, Uzbekistan, Vanautu, Vatican City, Venezuela, Vietnam, Virgin Islands, Yemen, Zambia & Zimbabwe